“A Great CEO Is The Chief Experience Officer”

- Dharmesh Shah, Founder and CTO at HubSpot

Shah argues that CEOs will have done their job if they create amazing (1) product, (2) purchasing, (3) brand, (4) support, (5) exit, and (6) employee experiences.

The concept of creating a superb experience rings true for all levels of employees (including both managers and sole contributors) as well, with the key difference being that customers can be internal as well as external. In other words:

Great employees are the chief experience officers of their domains.